Terms and Conditions
Our Service Purpose
Oceanout.net is dedicated to its core service philosophy: "People-oriented, customer-first, treating others with sincerity, and conducting business with trust." We firmly believe that adhering to these foundational values is essential to our company's long-term growth and success. As an emerging e-commerce platform, Oceanout.net highly values every customer and member, approaching each individual with utmost sincerity and dedication. Furthermore, we pledge that all employees across every department will consistently deliver professional, high-standard service while strictly adhering to established, equitable procedures.
Privacy Policy
The "Privacy Policy Statement" is generally used to describe the privacy policies and practices of data users in handling personal data. Oceaout.net(the Company) is committed to complying with the provisions of the Personal Data (Privacy) Ordinance, protecting the privacy, confidentiality, and security of the personal data we hold. We will ensure that our employees adhere to the strictest security and confidentiality standards. This policy may be revised or changed from time to time as we deem necessary, so we recommend that you review this policy periodically. Any revisions to this policy will continue to comply with the Personal Data (Privacy) Ordinance. In case of any discrepancies between the English and Chinese versions of this policy, the English version shall prevail.
Principles of Handling Personal Data and Privacy
When collecting personal data from you, we will provide you with a "Personal Data Collection Statement" in an appropriate format and manner at the time of or before collection. We will not provide your personal data to any third party for any purpose without your consent.
Personal Data Collection Statement
The "Personal Data Collection Statement" is a statement provided by the Company at the time of or before collecting personal data from the data subject. The data subject may be aware or unaware that their data is being collected. This statement is available on our website.
Purpose of Collecting Personal Data
The personal data collected from you by the Company is used to provide you with the services you require. Providing personal data is entirely voluntary. You must provide the required personal data in the fields marked with an asterisk (*). If you fail to provide complete and accurate personal data, we may not be able to provide you with the services you need, which may result in delays or refusals.
Disclosure of Personal Data
The collected data will be treated confidentially. We will not disclose the personal data collected about you to other individuals or organisations for any purpose without your consent. We may disclose your personal data when required by law or other government and regulatory authorities, or when you have explicitly consented to the disclosure.
Rights to Access and Correct Data
You have the right to request access to and correction of the personal data we hold about you online. If you wish to access or correct your personal data, please contact the Company.
Retention of Personal Data
We will only retain your personal data for the purposes specified at the time of collection. If the personal data held by us is no longer required for the purposes listed at the time of collection, it will be destroyed after the retention period set out in our internal guidelines.
Return, Refund, and Exchange Policy
Damaged or Incorrect Items
Reporting Period: Customers must report damaged or incorrect items within seven (7) working days of delivery.
Eligible Discrepancies: This applies to opened goods that arrived damaged or items that deviate from the official invoice.
Submission Channels: Please initiate the request by contacting us directly via email or WhatsApp.
Late Submissions: The Company strictly rejects any return or refund claims submitted after the 7-day window.
Exclusions: The Company reserves the right to refuse services if damage results from human error or occurred post-delivery.
Standard Operating Procedures
Visual Evidence: Capture clear photographic evidence of the damaged or incorrect goods.
Order Details: Include the relevant order number and exact product details in your message.
Electronic Contact: Submit the photos and order information via email or our official digital channels.
Expedited Review: A customer service officer will review your submission and provide immediate assistance.